> inquiry to invoice
Your products are engineered with care. The work around them often isn't: inquiries waiting on one expert, orders typed in twice, questionnaires piling up. We help small manufacturers move that work onto systems, so your experts spend their time on what only they can do.
Where the time goes
Every inquiry needs an expert
Customers want the right product for their application, and only a few people can tell them, so answers wait until those people are free.
Orders typed twice
Purchase orders arrive as PDFs and emails, and someone retypes each one into the ERP and checks it against price lists and terms.
Questionnaires that never end
RoHS, REACH, conflict minerals, PFAS: every customer sends their own form, and each one means digging up the same answers again.
Know-how in a few heads
Decades of formulations, test results, and application notes live with long-tenured staff, and finding them depends on asking the right person.
Reports by spreadsheet
Lead times, quote win rates, and the margin on custom work take a day of exports to work out, so they rarely get looked at.
Answer. Automate. Document.
We work on the office side of manufacturing, from the first inquiry to the final invoice, and leave the plant floor to the people who run it.
answer
Draft a first recommendation for each technical inquiry from your datasheets, product data, and past cases, with the reasoning shown, for your engineers to check, adjust, and send.
automate
Read incoming orders and requests for quotes, check them against your price lists and customer terms, and queue them for entry, with a person approving anything that goes into the ERP.
document
Keep compliance answers and lab knowledge in one source of truth, so questionnaires, certificates, and datasheets are drafted from it instead of rebuilt from scratch each time.
Around production, not in its way
Nothing we do should slow a shipment down. We work alongside the systems you already run, and change how your team works only once the new way has proven itself.
map
We sit with your technical service, sales, and order desk to see how an inquiry becomes an order and an invoice today, and where time leaks out.
build
We fix the costliest bottleneck first, in the systems you already use, and run it on real inquiries and orders alongside your current process.
hand off
We train your team and leave written procedures behind, so the new way of working holds up when we're not in the room.
Your formulations stay yours
Your formulations and your customers' applications are the heart of your business. We work under a confidentiality agreement, keep your data in systems you control wherever we can, and keep it out of any tool that would train on it.
If you run a quality system such as ISO 9001, we work within it: new procedures and tools go through your document control, and your quality lead approves them. We don't do plant-floor automation or replace your ERP; we make the work around them faster.
Tell us where the time goes.
Tell us how an inquiry becomes an order at your company today, and where it gets stuck. We'll tell you honestly whether we can help.
drop us a line